Tap Bill . mobile hotspot device, tablet, etc.). Call Verizon. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). when the site is full of bugs? You should be good just make sure you ask who ever helps you. How do I get my In-Store Pickup? Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. Cookie Notice Probably, but tomorrow you will know for sure. Correct answers are available for this post. How do I search for my orders? How do I make a Locker Pickup? Welcome to /r/Verizon! Go to the Pending account changes page in My Verizon to remove or cancel an order. And another thing I noticed is that the agents have an itch for reordering. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Fraud dept phone number is: 888-483-7200, option 3, then option 1. they will tell you that you will need pay a deposit and get your ok and then they will ship your order. Payment not taken yet. View orders FAQs - Verizon Enterprise Solutions EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). To suspend your service, please sign in toMy Verizon, or use the My Fios app. This is to ensure you are getting the products and services at the price you agreed to. Called Verizon, was told I can just cancel and re-order. If you have multi-device protection on your account, it will continue to be billed. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. 30 days or greater if you are a member of the National Guard. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? And guess what?!! Tap the Account tab (at the bottom). Iphone order put on hold!? - Verizon Community Check Order Status - Verizon May require scrolling down. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). 1. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Extend your session by clicking OK below. They should've sent you an email about your order being put on hold. I too had the same issue and no one responded properly. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. Your bill may be impacted if your mobile number is disconnected. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Your mobile number also wont be charged for voice, data or feature subscriptions. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. Excludes Verizon Prepaid plans. Add, manage, and cancel all your subscriptions in one place. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. Perhaps your phone is missing and you want to make sure no one else uses your line. The duration of your suspension will not count towards your bundle-term commitment. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. Please follow us on Twitter @VZWSUPPORT. If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. Thank you! iPhone 13 Order on hold and action required, but terms and conditions not required. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. Click Orders, then click View order status. Plus get discounts. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. The only change you can make on a suspended account is to change the restore service date. Once an order is complete, well send a receipt or order confirmation via email or text message. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. I was wondering why I had not received notification that the phone had shipped. During the suspension, you wont be charged for voice, data or feature subscriptions. AndreaS_VZW The service order confirmation is your official receipt once the order is submitted. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Order on hold, take action : r/verizon - Reddit {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. Get up to $500 when you. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. 4. But I do know that some orders got pushed back further due to not as much product coming in as expected. Vacation service allows you to suspend your service for up to 9 months. I was told that for my order, they had a problem on their end and all I could do was wait. Cookie Notice I've been a customer for about 10 years and this is the first time I've ever had to question an order before. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. I have received no tracking information as of yet. Order status: processing? : r/verizon - Reddit And in the process, they mess up the order the second or third time in some cases. Going on vacation and need to suspend your service? - Verizon Sign-in to My Verizon Fios today! If you have multi-device protection on your account, it will continue to be billed. Due to inactivity, your session will end in approximately 2 minutes. Archived post. When I called support I could not get through to a person. Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. Can someone please help me figure out why this order is taking so long? Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. I tried to buy the phone the same way yesterday and that order did not go through. Order previews are not automatically sent. They make it easy and stress free. Get up to $500 when you. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Follow us on Twitter @VZWSupport, Have a phone you love? Scan this QR code to download the app now. Now my order status shows: We received your order and it is in process. The app keeps telling me to "take action": "To process your order, we need you to take action. ScootinFruity 9 yr. ago. I sent an e-mail just as you did and still have never received a response. You must reconnect service to the mobile number before the 3 years and 90 days are up. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. llyndrael, Wondering if anyone knows what if anything I can do on my own tonight. This suspension option is only available once every 12 months. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. Last night I started a line with Verizon and ordered a used phone through them. Verizon customer now for 17 years but just about to end! Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. They should've sent you an email about your order being put on hold. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. haha made my night a little beetter. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network.