They can't even explain their bills. We were told it was because of changes in the Denver are and how they were having with the adjustment. I was a Lincare customer for 3 years and it was an awful experience. NOT ONE PERSON will pick up the phone. Please fill out our short form below to help us match you with a unit that fits your needs. Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. To me this has been an unreal experience that to the point that I had to change companies. This review was chosen algorithmically as the most valued customer feedback. I can't believe this is what our society has come to. Then the deliveries were no happening and if they did both to show up they would refuse to give us all the of tanks my husband needed for the week. It covers the mask with headgear only and does not include other items in the purchaser's order. I have contacted my insurance company and was told by them I had to go through the company I purchased my machine from for my supplies. Providing the largest variety of CPAP machines and CPAP masks, we want YOU to make . Changed co. Hope this one is better. Billing number had me on hold twice for 30 minutes. Mask sizes vary, even between the different models by the same manufacturer. LinCare has a rating of 1.46 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. My wife has went by their office several times to try to correct this problem and it still is happening. Lincare employs strenuous infection control protocols to ensure that your safety and well-being remain intact. In OCR's letter dated January 28, 2014 (Notice of Proposed Determination, which is attached hereto), Lincare was notified of the CPAP.com does not offer a 30 day risk free option on all products. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. Copyright 1999-2023 US Expediters, Inc. All Rights Reserved. A magnet will stick to stainless steel; it won't stick to aluminum. By submitting this information, I authorize LincareCPAP to contact me by phone or email. Refer to Company's Terms and Conditionsof Use for more information. He also confirmed that it won't be any other invoices after the initial month already paid. At Lincare, we are committed to providing quality customer service. I have called lincare in chelmsford ma six times to check on the status of my portable concentrator. Each time I call there is either a reason no RT could come for an interview-"he was fired" or "we will get back to you" or "I am not usually at this station but I will call you about this before I leave the office ". What states are all these bad reviews coming from? We pride ourselves on building one-on-one relationships and working with you to develop a treatment plan that fits your health needs and schedule. But it is getting harder and harder to make things work. This is a complain against Lincare Inc. of Spokane, WA that is requesting for 5 months to send payments for a CPAP device that I don't have. That's only a couple things.they screwed up on. Some insurers may require documentation of equipment usage. CPAP.com will accept returns on any unopened product within 30 days of the original ship date. After all I'm sure they are getting their much needed rest . They would not deliver until I paid up front, so of course I did. We use cookies to understand how users engage with our website. Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. Lincare has succeeded in upholding their bad reputation. But Maybe I will be successful finding the right mask on Craigslist or EBAY and avoid my gem of a supplier that I gladly rate as one star because zero is not an option. The staff is amazing, caring, so helpful. Please talk to your insurance company and medicare provider. This is absolutely appalling! Shipping 79. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly . To just let people hang there does not go along with your Own Mission Statement with standards of excellence and care. The mask they sent was different from the one my doctor fitted me for and arrived only after multiple phone calls over many weeks to so-called customer service. DME is covered under many insurance plans, including Medicare. What adds salt to the wound is Lincare is the only supply company in our area. . Your health is important to us, and so is your peace of mind. 53 reviews of Lincare "I agree with the poster who said Lincare reps are rude, unresponsive, and the place should be shut down. We use cookies to understand how users engage with our website. Resources | Lincare Never once in two years have they returned my calls. We know having a respiratory illness doesn't define who you are. They claim I have not received and mask replacement or C-PAP supplies, because I do not have an RX on file. Finally we ended up calling the police on one of the drivers. Posting a thorough return policy can help you reduce that percentage and retain more customers. After a week, I called them numerous times to change it to a nose mask and gave up due to no response/call back (past the 20 days - couldn't get anyone to actually pick up the phone!). There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. Contact our PAP supply department at 888-544-2715 for a return label to mail back the supplies. I can tell you some from upstate (Rochester) New York Good luck with this company. That's why Lincare provides a variety of oxygen products and delivery methods tailored to serve your individual needs, lifestyle, and treatment goals. Our trusted oxygen solutions can improve oxygen intake, improve breathing, increase stamina, and enhance your overall quality of life. I don't understand these people because the people they service are depending on them. It usually takes 7-10 business days to receive your refund check via mail. But Optigen made a mistake and listed my secondary as primary, and listed "customer pay" as secondary. The first thing you should do is take Lincare off auto pay. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. Please note that any product that has been opened can not be returned. Tip for consumers:Don't use this company for your life saving equipment. My mom has several severe medical conditions and requires oxygen to live. Linking to a third party site does not constitute an endorsement by Company, I told he that was not true, Yes it may have gone into default but it was paid for, in fact I over paid and was issues a refund check # [protected] for $69.31 on 1/13/15. Whether you rent or purchase equipment, you may be responsible for 20% of the cost of the equipment, unless you have a supplemental insurance that may pay all or a portion of the out-of-pocket cost after meeting your Part B deductible. Home oxygen therapy is a treatment that provides supplemental or extra oxygen, it treats chronic respiratory conditions. http://srivari.org/. They also list the MSRP as $49.00. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. Durable medical equipment (DME) is a medically necessary, prescribed device or supplies designed for extended use in the home. Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option. I finally sent a letter to my Medicare Advantage and also Medicare. The second bill from them the following month was again, rude & demanding. Well, two weeks later, they haven't done that either! If you need to return your mask under the 30 day risk free program you can print off the return label to be able to send back your mask. Desperately need new supplies. Gain trust and grow your business with customer reviews. I waited over 45 minutes to speak to a customer service agent before I hung up. The 30 day risk free mask policy allows the purchaser to return the item to CPAP.com within 30 days of the date we shipped the to the purchaser for a full refund of the product's purchase price less shipping. This policy varies by manufacturer. Please read our Cookie Policy to learn more. I would suggest that you do not do business with Lincare. The right DME provider can help you with your equipment needs so you are able to live a more comfortable, independent, and active life. They may have to hire additional staff to do this. Dear Sir: Got a new machine a year ago September 2014 from Lincare. Our kits, educational resources, and specialty dressing options help make performing wound care at home simple and effective. We offer a variety of home health care services so you can find the one that best fits your needs and lifestyle. Adjusting to life with a chronic disease, respiratory condition or other illness can be challenging. Lincare also maintains accreditation for medical equipment management and pharmacy services. It's this mindset and hands-on approach that set us apart from others in the home respiratory care industry. But the reality was quite different as I received invoices every month (July - November), despite of my calls and Lincare's promises that the error will be rectified. Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. The local center he has been calling is [protected] and Lisa's phone number is [protected] ext. At Lincare, we've made it our mission to help patients get their lives back by improving their health and overall well-being. Lincare LTC carries a full range of oxygen and oxygen supplies needed to meet the needs of all residents within your facility. When I finally decided to call it quits and try leaving an order for my medical supplies via their voice mail, the message said the voice mail box was full. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. This icon indicates that you are leaving the Company's website. Desired resolution: company to empty their voice mail box and answer the phone. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. Coverage and Compliance. This icon indicates that you are leaving the Company's website. DONNA, I REPLACE THE FILTER BY ASKING MY SUPPLIER, THEY USUALLY ARE VERY ACCOMADATING AND GIVE ME ONE. If I could give zero or minus I would. Simply tried to order CPAP supplies and after 1 1/2 months and multiple phone calls to both FL and my local office, no supplies, no calls back, and rude reaction when I would inquire as to the hold-up. It has an extensively trained staff that provides expert advice, knowledge and understanding patients needs. At Lincare, we offer positive airway pressure (PAP) treatment to OSA patients so you can breathe more easily as you sleep and live more freely when you're awake. Lincare Holdings: Reviews, Complaints, Customer Claims, Page 16 Products used:none as I have not received my machine yet after 2 months of waiting. Now, 29 days later, they discover they need a yet another form signed before I can have service. Whether you have questions about our products and services, or need assistance regarding your treatment or therapy, our team of health specialists is here to help. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Some of the durable medical equipment Lincare and its affiliates provide includes: Helpful links to device information by therapy type and manufacturer. ID it said it couldn't find my account. it's not about caring for people, it's all about money. Needless to say, I myself went into a personal tailspin. We offer a wide variety of home health care services that can be delivered at home, as well as in nursing homes and other long-term care facilities. On July 5, 2015, I asked Lincare to pick the equipment up explaining the situation; a manager (Ed - ext. are there any positive ones i can read. Starting off with the loss of a grandchild, next with the suicide of our son, and then the sudden loss of my father and with that a family blow out over monies. Tina came out from office said we are so sorry that no one called you back she made call to doctor and was so understanding. I took me literally hours of trying their phone number to get through to a person, and then several transfers, disconnects, etc. Linking to a third party site does not constitute an endorsement by Company, I wrote review last week of how unhappy I was with Lincare not calling me back about my new C Pap machine which was approved by Insurance When called to ask about it, got hung up on TWICE after waiting a half hour. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! Lincare LTC > Products

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