Bought a trench coat for 4000. I called customer service in new york and got no satisfaction. Their store staff is clueless and only interested to sell sell sell. No refund for months, no response from FENDI. Find a variety of Fendi bags on 1stDibs. Copyright 2016-2023 Getprospect. 300K+ Plugin Users 47.6177115,-122.2034444 Products. That is really too bad. Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. No reply at all. So far the service has been very thorough. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. They just keep sending the wrong paperwork to send back so DHL won't take it. Made with in Ukraine. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. We will reply to you as soon as possible. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. Saturday: 10am-7pm EST. So far the service has been very thorough. The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. Fendi Careers We will reply to you as soon as possible. For a better experience, please enable JavaScript in your browser before proceeding. Information provided by various external sources. Our advisors are currently unavailable. i'm so sorry this had to happen to you. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. Terrible after sales customer service at their flagship store in Milan, Italy. ** **** disputed the transaction with his credit card company on December 7th 2022. I never even laid my hands on it. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. I made them aware that their return policy is 3-5 days to verify the item after it is received. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. 463.3339. Well guide you through the process. The belt got lost. Well Monday came and she told me nope. Contact our Customer Care at +61 1800959920. She promised me she would resolve on monday morning and sent a text message confirming this info. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. We were told after they examined the slides that these tears are characteristic and not a defect!! Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. The opening of the first FENDI boutique a handbag shop and fur workshop followed. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. I did everything right and quickly from 12/12 to Jan 2nd. I contacted the customer to say we had their parcel and asked if they had received ours. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. 6. It has over 80,000 satisfied customers and businesses all over the world. She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. The Style Office is the beating heart of the company, with the assemblage of a creative team that breathes life into the collections and makes the Fendi dream come true. Hosted in the EU. (By clicking "OK", your complaint will be closed as Resolved. That is really too bad for Fendi rep of customer service in NY Flagship. 18 complaints closed in the last 12 months. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. FENDI - Client Services - Contact Us - II Problem still not resolved after spending over $600 on crap glasses. 2. I then took them to Fendi *********** to have them replaced or be refunded. They keep promising to issue a credit note for online but it has not materialised. Spending so much on a bag, it should be indestructable. I did.. calling that number only made the situation worse. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. It was something that was suppose to be attached to the purse but they never put it in her bag for her. We use dedicated people and clever technology to safeguard our platform. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag They then urged me to purchase as the item was limited and that they could send me a direct link to purchase. FENDI Official USA Online Store After reading about ur unfortunate dealings with Fendi, I will never shop threre again. Needless to say no one has called to set up the **** This has been the worst experience ever. At first I wanted to re-purchase my items in store, but now I will never purchase another Fendi product in my lifetime. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. It became scratched and jewels had fallen out after just a few weeks. Claim your profile to access Trustpilots free business tools and connect with customers. Relating to customer service only: Horrible. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. I have proof of return and followed up with Fendi on the return. Please find below our worldwide Client Services numbers and hours of service. Not purchasing anything from Fendi again period.

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