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Schear has patents in the vehicle inspection area. "Great customer service. "I bought the seat and you need to just leave us alone," Schear says in the cellphone video. Brian and Brittany Schear were on a red-eye flight April 23 from Maui to Los Angeles when they got into an argument with airline officials, who said the seat in question needed to be given to . Brian Schear said they boarded the plane without issue, but with other passengers on the standby list for the flight, he was then told by Delta agents that the 2-year-old had to give up his seat and then threatened with jail. As Reuters notes, Delta's apology came the same day that the U.S. Senate Subcommittee on Aviation Operations, Safety, and Security held a hearing on airline costumer protections. (CBS Los Angeles) An airline employee is then heard telling him, So this is a federal offense. Josh King has the story (@abridgetoland). It has also been updated throughout for consistency with the ages reported in Brittany Schears initial Facebook post. "So we're gonna be in jail, and my kids are gonna be what? Introduction. In it, he explains that he initially purchased the seat for his 18-year-old. "I believe in standing up for what's right, and I paid for the seat.". Airlines dont give a crap about their customers, she wrote. I bought the seat and you need to just leave us alone, Schear says in the cellphone video. "As a mother, you have a 1-year-old and a 2-year-old, it doesn't matter whether that's true . In a statement, Delta said it was sorry for the unfortunate experience, a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be arrested during a dispute over a seat they had bought for their teenage son. "As we were leaving the plane, there's four or five passengers waiting for our seat. Brian and Brittany Schear of Huntington Beach, Calif., told KABC-TV that they were returning from Maui with their two toddlers when the dispute arose on April 23.They wanted to put a 2-year-old . Now, you can just sit here, and we can all just chill here. 51-page document called a contract of carriage, Your California Privacy Rights/Privacy Policy. Brian and Brittany Schear of Huntington Beach, Calif., told KABC-TV that they were returning from Maui with their two toddlers when the dispute arose on April 23. Anybody else suspicious of the man, Brian Schear, who was - Reddit Delta Air Lines said in a statement it was "sorry for the unfortunate experience," a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be. The parents would hold the infant children, who are 1 and 2 years old. Five miles southwest of Heber City via U.S. 189 ornortheast of Orem through Provo Canyon (U.S. 189). In many cases, depending on the fare you paid and the individual airline, you can cancel your ticket (with a change fee) and collect the credit or refund. "It's out of my hands now," the airline employee later tells Schear. Now a video of the incident is going viral. United and American have each apologized for the incidents. 2. . That is false. The airline wanted them to give up a seat they'd paid for. Family booted from Delta flight and threatened with jail after refusing "We flew out here on a Delta plane and he sat in a car seat," responded Schear. The video images of Dao with his bloodied face horrified people all over the country and thrust airline customer service under the microscope. Access your case information online using MyCase. Brian and Brittany Schear said they were kicked off of the flight for refusing to give up a seat held by their 2-year-old son. @Delta Do Delta always treat passengers with such disrespect. The video was posted days after United Airlines reached a settlement with a man who was dragged off an overbooked plane in April, an incident that prompted outrage and congressional hearings. Brian Schear said the family had initially purchased a ticket for their teenage son on the red-eye flight, but decided to send him home early so that their 2-year-old could have a seat on the plane. Delta apologizes after California family booted from flight, threatened I believe in standing up for whats right, Brian Schear says in the video. "Unbelievable. In video. Brian Schear accuses the airline of lying to him. According to Deltas website, All tickets are non-transferable per the fare rules. "How'd you guys get on the aircraft?" When will this all stop? That did not happen in this case and we apologize.". Brian Schear contends the family was told: You have to give up the seat or youre going to jail, your wife is going to jail, and theyll take your kids from you.. In its statement about the incident, Delta says: "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation. In a statement to PEOPLE, Federal Aviation Administration officials said, The safest place for a young child under the age of two on an airplane is in a child restraint, not on a parents lap., If a seat is purchased for a child, an airline must allow that child to use the restraint as long as the child meets the restraint manufacturers height and weight criteria, it is properly labeled and says that it is approved for use on aircraft, is not in an exit row, can be properly installed in the aircraft seat, and the child holds a ticket for the seat. At one point, a member of Delta staff can be heard telling the family: "This is a federal offence and then you and your wife will be in jail and your kids will be in foster care." It is the latest airline to be forced to apologise over onboard passenger incidents. "Then it's going to be a federal offense," a crew member tells him. I'm just trying to help you, this is all I can do. The Federal Aviation Administration "strongly urges" that infants be in a car seat, although it permits those under 2 to be held in a parent's lap. It was midnight in Maui and we had to get a hotel and purchase new tickets the following day.. Schear, speaking to KABC News, said that he, his wife and two of their three children, ages 1 and 2, were traveling on a red-eye flight from Hawaii to Los Angeles last week. When the flight was found to be overbooked, the Schears were reportedly told to give up the seat and hold the infant instead. 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Each provision is detailed in the nearly 51-page document called a contract of carriage that every passenger accepts when buying a ticket. According to Los Alamitos Patch, Brian Schear, his wife and their two infants were booted off a Delta flight from Maui to LAX, claiming the airline demanded the seats hed purchased for his children., He was told the flight switch was against federal policy., A flight supervisor said the child couldnt be in the airplane seat in a car seat. The incident occurred on flight 2222 from Maui to LAX on April 23, but it didnt hit the Web in earnest until early May. Family Says They Were Forced Off Overbooked Delta Flight - HuffPost Most notoriously, United Airlines settled with a Kentucky doctor, David Dao, after security dragged Dao out of an airplane when he wouldnt give up his seat so a crew could get to Louisville. Since 2014, hes been president of ConditionReports.com in Orange County, California. The Transportation Security Administration said federal regulations dont prevent changing the name on a ticket so long as the new passengers name can be run through a database to confirm the person isn't a threat before the flight. The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. "Great customer service. On its website, Delta recommends that parents buy a seat for children under 2 and put them in an approved child-safety seat. "What am I supposed to do when I'm off this plane?" The incident came just days after a Delta Airlines pilot was videotaped smacking a female passenger who was fighting with another passenger. "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," the statement read. Brian and Brittany Schear, of Huntington Beach, were on a red-eye flight April 23 from Maui to Los Angeles when they got into an argument with officials after being told that they had to give. Brian Schear Family: 5 Fast Facts You Need to Know The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. Brittany Schear has written about the familys experience on Facebook. Why irate passengers are bad for airline stocks. In its statement about the incident, Delta says: "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation. Copyright 2021 NPR. The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. Thats when Delta staff threatened to send the two adults to jail. NEW YORK (FOX 5 NY) - Delta Airline posted a tweet Friday saying it was "sorry" for kicking off a family of four from a flight to California last month. It also touched on the requirement that a person occupying a seat on a plane must be named on the ticket for it. The incident was the latest dealing with videotaped disputes between airline crews and passengers over arcane rules.