Call us toget Lifeline help and suspend your account: 1-855-420-2449 or contact Assist Wireless Customer Service at 1-855-EZASSIST (1-855-392-7747). (855) 392-7747 info@assistwireless.com Customer Service Hours Mon-Fri | 10am-6pm CT Sat & Sun | Closed Home Lifeline FAQs Lifeline FAQs: Learn About Lifeline You've got questions. If you want to upgrade to a better device, call customer service at 1-855-392-7747 or visit one of their local dealers (https://www.assistwireless.com/locations/). The Assurance Wireless customer service representative will ask you to provide details about the missing device. You can follow the same process if you want to find your iPhone. It is important to note that you must provide your phone details to the assurance care agent. If your Assist Wireless Lifeline device is lost of stolen, here are some steps you can take to obtain a replacement: Yes. https://www.assistwireless.com/open-internet-statement/. For more help, contact the assurance wireless customer support at 1-888-321-5880. Dont Worry! The main office is in Dallas, Texas, at 3030 LBJ Freeway, Suite 1320. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. See our coverage map to check if service is available in your area. Why do I need to get an Assist Wireless replacement phone? Oklahoma Non-Tribal offers a Lifeline plan with free unlimited data, talk, and text. All other new devices usually have one-year manufacturer warranties. Assist Wireless is available in limited geographic areas and is subject to the Assist Wireless Terms of Service. Assist Wireless offers incredibly affordable and even free plans. General info. 100 minutes for just $4. If you have a GSM phone, it must work with T-Mobile, if you have a CDMA phone, it must work with Sprint. Subscribe to Email Updates : You can use Googles Play Stores Find My Phone app to track down your misplaced Android device, Apples Find My iPhone app to do the same, or dial your phone number to get a location update. Same day delivery and set up is available for. However, you can contact the company to request an unlock code. It would be best if you spontaneously described what occurs to you by contacting the assurance wireless customer care center. Ways to replace your device File a claim if you have a device protection plan Bring another device you own to your AT&T plan Buy a new smartphone on an installment plan Pay full price for a new phone Purchase an AT&T Certified Pre-Owned phone Last updated: February 23, 2023 Looking for more info? People who dont have a permanent place to live must give a temporary address that isnt a P.O. How to Obtain a Replacement Phone from Assurance Wireless - LinkedIn Assurance Wireless Replacement Phone List: Pick Your One! All our devices power up differently. They will give you directions on what you will do. Or visit your local store to enroll in FREE Unlimited* service! However, Assist Wireless usually offers lifeline customers at least one free phone option. Our team will answer any of the Lifeline FAQs you may have that are not answered here. Can you use Assist Wireless to travel across the country? Therefore, the carriers and MVNOs that are compatible with Assist Wireless include: In case you lose your Assist Wireless phone or if it gets stolen, first make sure to try and find it. After that, you can proceed to a later section. The customer care team will then let you know the required options. When autocomplete results are available use up and down arrows to review and enter to select. FiOS TV Guide, What is OAN on Dish Channel Number? This will take you back to the APN screen. If you have any questions about Assist Wireless free government cell phones and/or Lifeline service, just fill out the form below. We've got answers We value our customers and we are happy to answer your questions. Please sign in again to continue. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. PHONE OFFERwith qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Assist Wireless is frequently offering special deals and amazing birthday and activation date anniversary rewards. Yes. Assist Wireless partners with Guard Assure to offer our customers device protection plans. TAG Mobile Lifeline Assistance Program is a government assisted free cell phone service that provides discounted cell phone services to eligible low income families and individuals. You can purchase additional minutes by logging into youronline accountor calling 611 from your Lifeline device. So, you need to know about the assurance replacement phone model. | Assist Wireless, qualifying government-approved program or have income at or below 135% of federal poverty guidelines, a list of Lifeline qualifying programs and income thresholds. If they will be able to obtain an unlock code from the manufacturer, they will provide it to you along with the step-by-step instructions to unlock your device. This will take you back to the APN screen. Alternatively, You can replace your lifeline by purchasing one of the models available in stores.

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